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Car Club Charges and FAQ

You will need to be a member of Hooky Car Club for which there is a subscription of £5 per month payable by standing order. And you need to join Hook Norton Low Carbon Ltd for which there is a one-off fee of £1.

The only other charges are for hire of the car 40p per mile (20p per mile for the Zoe) and 50p per hour or part hour (with no hourly charge from 21:00 to 06:00).

FAQs

Can anyone join?
– You need to be aged over 20 years.
– You can not have been convicted for a serious driving offence
– You need to have held a full driver’s licence for at least one year with (see the terms and conditions for permitted endorsements, claims, accidents, convictions etc).

Can I try out the scheme for a short time?
The membership fee of £5 per month is very low to encourage people to try the car club.

Can I use it straight away?
Yes, if the website shows the car is free then it can be booked and used immediately. You can also book the car many months in advance.

How do I book the car?
Booking is done through our website which shows the availability of the car, we’ll give you a password when you sign up. It is really easy and takes less than a minute.

How do I contact Hooky Car Club if I have a problem?
Please call us on the Car Club mobile phone during normal working hours on 0753 534 5885 . We will do our best to find the best solution. Alternatively email us at carclub@hn-lc.org.uk .

How is my mileage recorded?
Your mileage is recorded on the tripsheet and collated at the end of each month. You can view your account of completed journeys and bookings over the internet at any time.

How will I be charged for use of the car?
Every month you will be sent a statement for you to make a payment by bank transfer.

How will I unlock the car?
A keysafe is situated near the cars and by entering a six figure code you will retrieve the keys.

Is there a membership fee?
There is a £5 monthly membership fee. Any additional driver from your household will benefit from a reduced membership fee of £2.50 per month.

What happens if I am going to be back later than the time booked?
Please try to ensure the car is returned within the reservation period. If you are going to be late, please call the next user or Hooky Car Club to minimise inconvenience and if necessary make alternative arrangements. There will be a fine for returning the vehicle late and unreported.

What about congestion charges, fines or tolls etc?
You will be responsible for the payment of all additional charges incurred whilst using the car. For example, parking tickets, speeding fines, fines for using the bus lane, congestion zone charges, parking costs, road tolls. ;

What about insurance?
You will have fully comprehensive insurance, but there will be an excess of £250 (or more in some circumstances) in the event of an accident. All the cars have roadside recovery and return to base breakdown cover.

Please notify Hooky Car Club if your circumstances change, for example receiving points on your licence or being involved in an accident.

What does the membership fee include?
Everything!

Tax

MOT, servicing and repairs.

Depreciation of the car.

Breakdown cover.

Insurance

What happens if I have an accident?
If an accident does happen, report the accident to us and we will arrange for all the repairs and insurance issues to be resolved. If the accident is your fault then you will need to pay the excess charge. We aim to ensure that in the event of an accident there is minimal disruption to the member and service.

What if I notice the car is damaged before I set off on my journey?
Please check the car for damage before you set off and if you notice any, please report it to Hooky Car Club using the mobile number and complete the damage incident form in the tripsheet folder. ;

What if the car isn’t available when I need it?
Please let Hooky Car Club know and we try to see if another car can be made available

What will this have saved me?
Using the car 7.5 hours a week on average will save approximately £1,500 a year on the cost of a reasonable second car – and you won’t have had all the hassle of cleaning, taxing, insuring and maintaining the car!

Where will the car be parked?
You will be shown the cars an their home locations when you join.

Who will fill the car with fuel?
You will normally find the car already has some fuel, but if you run low then pay for fuel and retain the VAT receipt. Place this in the in-car tripsheet folder and you will be reimbursed on your next statement. Please leave the car with at least a quarter of a tank of fuel when you have finished using it.  The Zoe electric car should be plugged in when returned to its base and unplugged before use.

Will I have to use my own childrens’ car seats?
You are welcome to fit your own booster and child seats for children.

Will the car be clean?
Yes. We ask all members to ensure that the car is left clean and tidy at the end of each journey. We will try to ensure standards are maintained. If you discover the car is messy before your journey, please advise us using the mobile number.