Already a member? Here’s what you need to know.
Book a car using our online booking system, available 24 hours a day
Have you broken down or been in an accident in one of our cars?
Additional information about using our cars and how to access them
Find the car key in the keysafe near to where the car is parked. Inspect the outside of the car and the interior for tidiness. Report any damage or untidy condition on the tripsheet in the car. Note down the starting mileage, date and time. Enter your name and sign that you have checked the car inside and out.
Before you return the Mitsubishi Outlander check there is at least a quarter of a tank of petrol remaining. After your journey fill in the mileage, time and date on the tripsheet, lock the car and return the key to the keysafe.
Fuel: The only car that needs fuel is the Mitsubishi Outlander PHEV. When out and about fill up with petrol at a garage and reclaim the amount spent by leaving a VAT receipt in the car and recording the amount spent on the vehicle trip sheet.
The electric cars should be plugged into the charging point at their designated locations and unplugged before being taken away. They may also be plugged into either a home 3-pin socket or a fast wall charger when away from its base.
The map below shows the car docking locations. Each car is assigned a docking station and that car must be picked up and returned to its designated docking station. The docking station designations are detailed on the booking system when you book the car. Please read the booking system notes carefully as cars may be moved between docking stations from time to time
If you need breakdown assistance due to mechanical or electrical failure, please call
National Breakdown – 0800 027 2326 or 01274 288 488
They will want to know :
- The Policy Number – WB1502112124255 (Gold Cover)
- Your name & phone number
- Vehicle Registration Number
- Your location
- Details of the breakdown
They will attempt to repair or mobilise the vehicle at the roadside.
If a local repair isn’t possible, they will take you and the vehicle to your place of choice – a garage or your home, anywhere in the UK.
Please report the breakdown to email@example.com or phone 01608 611612
If you are involved in an accident
- Gather as much evidence at the scene as possible:
- Details of anyone else involved;
- Details of any witnesses;
- Details of speed being drive;
- Details of speed limit in the area;
- Details of any attending Police officers – name & number.
- Do not accept liability for the accident
- Notify firstname.lastname@example.org or phone 01608 611612 as soon as possible.
- If the vehicle can’t be started or is unsafe to drive, please notify our insurers, who will assist you with recovery :
Zurich Insurance – 01274 288488 – Policy Number XAO-2720525423
The car is insured by Hook Norton Low Carbon Ltd, Trading as Hooky Car Club.
The preferred garage to have the vehicle taken to is Southcombe Garage, Oxford Road, Chipping Norton, OX7 5QH. Tel: 01608 643999.